Shipping policy
Shipping Policy
Overview
Thank you for choosing CULTURE! As we offer digital products and services, there are no physical shipments involved. This policy outlines the delivery times and conditions for our products and services.
Delivery of Digital Beats/Bundles
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Immediate Delivery
- Once payment is confirmed, download links for purchased beats are typically sent to your email immediately.
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Delayed Delivery
- In rare cases, delivery may take up to 48 hours due to technical issues, payment verification, or other unforeseen circumstances. If you do not receive your product within this time frame, please contact us at customerservice@officialculturecrew.com
Custom Services
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Custom Beats/Bundles
- The delivery timeline for custom beats/bundles depends on the scope and complexity of the project as discussed with the customer. We will provide an estimated delivery date during the initial consultation.
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Other Custom Services
- For any other personalized services, timelines will be agreed upon before the project begins.
Delivery Process
- All digital products and services will be delivered via email to the address provided during checkout. Please ensure your email is accurate and up to date to avoid delays.
- In the event of technical issues or errors in the email address provided, please contact us promptly at customerservice@officialculturecrew.com
Non-Delivery Policy
If you have not received your product within the stated timeframe (48 hours for beats/bundles, or the agreed-upon time for custom services), please:
- Check your spam or junk folder.
- Verify that your payment was successfully processed.
- Contact us at customerservice@officialculturecrew.com with your order number and details of the issue.
Contact Us
If you have questions or concerns about this policy or your delivery, please reach out to:
Email: customerservice@officialculturecrew.com
We are committed to ensuring you receive your products and services efficiently and hassle-free.